Welcome to Best before General Trading

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of www.bestbefore.ae, and/or the mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

WHAT INFORMATION WE MAY COLLECT FROM YOU

A sustainable country, Economic living, zero wastage and maximum utilization of available resources is the footsteps to be followed by best before general trading. Every product will be considered as a stone to fulfill the dream.

We may collect and process the following Information about you:

  • Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co-registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;
  • the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
  • Information you provide us, or that we may collect from you, when you report a problem with our Platform;
  • a record of correspondence if you contact us;
  • general, aggregated, demographic and non-personal Information;
  • if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
  • details of transactions you carry out through our Platform and of the fulfilment of your orders;
  • your email address and/or mobile number from a third party or provided by you either through our website, mobile app or by any other means.
  • HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to provide you with location-based services, such as advertising, search results and other personalised content;
  • to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
  • to improve our Services and to deliver a better and more personalised service to you;
  • to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
  • to notify you about changes to our Services;
  • for any other reason which we deem necessary to enhance your experience of the Platform;
  • To administer and manage our incentives programs and fulfils your requests for incentives, and /or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

  • Other Businesses.To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processors to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
  • Marketing and Promotional Offers.We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages and news feed cards.We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).
    Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
  • Business Transfers.In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
  • Protection of Our Platform and Others.We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred, stored processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

  • up-to-date information regarding recent orders;
  • personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences);
  • payment settings (including credit card information); and
  • e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at  sales@bestbefore.ae with a thorough description, and we will try to resolve it.

 

  • These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.bestbefore.ae or on our mobile application (together defined as the “Site”). The owner and operator of the Site is Bestbefore general trading sole proprietorship llc, a limited liability company registered in the United Arab Emirates (“UAE”) under license number CN-4672228 with its office located at Al Mariah Mall, Hamdan Street, Abudhabi, UAE (“we”, “our”or “us”).
  • Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.

ORDER ACCEPTANCE

  • Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
  • Order Acceptance.Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
  • By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
    • credit/debit card;
    • via your wallet; or
    • cash on delivery (
    • In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
  • We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
  • Cancelling Order.You may cancel your order immediately prior to shipping for any reason.
  • Our Cancellation.We may cancel your order(s) if:
    • you do not make any payment to us when it is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
    • you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
    • order(s) not being capable of fulfilled due to product(s) not being available.
  • Bulk/Multiple Purchasing.We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.

DELIVERY OF YOUR ORDER

  • Delivery Costs.The costs of delivery will be as displayed to you on our Site.
  • Delivery Date.This information will be displayed to you on our Site.
  • Delivery Delays:
    • if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
    • if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
    • if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
  • ID Requirement Upon Delivery.We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
  • Delivery from Overseas.Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
  • Title to Products.A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
  • We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

RETURN & REFUND POLICY

  • For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
    • if the products are faulty or not as described on our Site; or
    • if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
    • For products not delivered, you will receive a full refund
  • In any other circumstances, we will not refund the product amount
  • Refund Procedure.We will issue a refund to you depending on the method you used for payment, as follows:
  • if you paid by cash on delivery, we will issue a refund to your wallet; or
  • if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

LIABILITY

  • Nothing in these Terms of Sale shall limit or exclude a party’s liability:
    • for fraud, including fraudulent misrepresentation, perpetrated by that party;
    • for death or personal injury caused by the negligence of that party; or
    • for any other liability that cannot be limited or excluded under applicable law.
  • In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
    • supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
    • damages that may result from the unauthorized repair of the product;
    • loss of any saved/stored data in products that are either repaired or replaced;
    • reliance by you on the content or other information provided on the Site with respect to the product you order;
    • your use of or your inability to use the ordered product;
    • delays or disruptions to our Site or our services;
    • viruses or other malicious software obtained from the use of the ordered product;
    • damage to your hardware device from the use of your ordered product; or
    • your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
  • You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:
    • any claims or demands made by any third party due to or arising out of your use of the Site and our services;
    • your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
    • your violation of any applicable laws.

GENERAL

  • Governing Law.These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of UAE
  • Third Party Rights.A person who is not a party to these Terms of Sale has no right to enforce any of its term.
  • Relationship of the Parties.Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.
  • Further Assurances.The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.
  • These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
  • Entire Agreement.These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
  • These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Site and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.
  • If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
  • Force Majeure.Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labour disruptions, blackouts, embargoes).
  • No Waiver.Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
  • All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.

Note:

  • Normal delivery time is 3-4 business days, subject to product availability. Please check the product availability before placing an order for shipping clarification.
  • If your order is less than AED100, you will be charged AED20 for delivery. Items purchased for more than AED100 are delivered free of charge.
  • Delivery charges are non-refundable.

Thank you for shopping online with us.

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